The second thing we're working on, is we've recently acquired a FinTech called Laurel Road. So we have teams who are really focused on making that an amazing experience and making digital the brand for Key, for those clients.īecause many of them choose to interact with us that way. So we're making platforms, whether it be for our customer clients, our middle market companies, or our largest enterprises, we want to be able to provide them digital capabilities that they can interact with Key. We're creating new platforms that our clients interact with Key every day, 91% of our interactions at Key are digital. So we are in the middle of or going through a digital transformation at Key. We need great people to come help us solve those. Projects and programs and opportunities we have definitely outnumbers the talented people we can put against it, so we have the problems, we have the challenges. They rely on that technology, so I think when people do come here and bring their progressive competencies around engineering, around design, around data and analytics, what they find is big challenges, hard problems to solve, and when they do solve those problems, the ability to see their solutions at scale, which is pretty neat. It's just a really nice canvas that comes with scale, that comes with millions and millions of clients, whether it be a consumer client, an individual doing their banking, or the largest corporations who count on Key to do their banking at the corporate level. It creates a really interesting sandbox if you're an engineer, to build on progressive systems, and platforms, if you're a designer to design client experiences that delight. We have millions and millions of customers who are relying on our technology to buy a cup of coffee or to finance a car, and all of that is technologically and digitally enabled. If you think about, in any given second, millions of transactions are happening right now at Key. Key really is a technology company that's doing banking. We're large enough to have the scale, technological scale, marketing scale, brand scale, but not so big that we can't make decisions and execute. We are a large bank, but we're not so large that there's complexity that we can't manage.
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